Due to enormous emails that we get daily, these quick FAQ/Guide should help you solve some of the problems you may encounter, make sure you did all these before contacting us for Customer Service / Tech Support. This should save both of us plenty of time.

Presale Questions

1. Is the plugin's source code encrypted?
2. What are the requirements for plugins?
3. What is your refund policy?
4. Do you allow exchange for purchased plugins?
5. How soon will I receive my download information after purchasing?
6. Is there a discount for purchasing multiple licenses of the same plugin?
7. Do you accept other payment methods beside Paypal?
8. What should I do after purchase?

License Agreement Questions

1. Is the license a one-time purchase or an annual agreement?
2. Do I need more than one license if i'm installing plugin on several domains/subdomains?
3. Can I resell your plugin which I have customized/modified heavily?

Technical Questions

1. What is Radcodes - Core Library?
2. What is Radcodes - ePayment Module?
3. Why do I get "An Error Has Occurred .. The profile you are looking for has been deleted or does not exist." after I click on a link of newly installed XYZ plugin?
4. I could not upload photo / files, what's wrong?
5. Why do I "An Error Has Occurred: The profile you are looking for has been deleted or does not exist." when I click on links after install plugin?

Presale Anwsers

1. Rating: +8

   

   Is the plugin's source code encrypted?

   Our source code is 100% unencrypted so you can make absolutely any changes you need for your site.

2. Rating: -1

   

   What are the requirements for plugins?

   In order to install and use our plugins, you will need SocialEngine script up and running on your website. There may be extra requirements for each particular plugins, please check the plugin product page for full details.

3. Rating: +0

   

   What is your refund policy?

   Due to the nature of our plugins with 100% fully unencrypted source code, we only provide refunds in the case that your purchased plugin cannot be properly installed on your server. This means that both you and the our staff are unable to install the plugin properly. Of course, we will provide full refund to you if you have not registered and downloaded your purchased plugin.

4. Rating: -1

   

   Do you allow exchange for purchased plugins?

   Due to the nature of our plugins with 100% fully unencrypted source code, we can only exchange them for you when you have not downloaded your purchased plugins or the plugins could not be installed on your site. In some extreme case, we do allow exchange, however this would be on case-by-case basis.

5. Rating: +1

   

   How soon will I receive my download information after purchasing?

   You will receive your license information and download instruction within 24 hours of your purchase - but usually much sooner. We manually process all orders to helps us prevent fraudulent orders.

6. Rating: +1

   

   Is there a discount for purchasing multiple licenses of the same plugin?

   We offer substantial discounts for purchasing multiple licenses of the same plugin. Please contact us for more details.

7. Rating: +0

   

   Do you accept other payment methods beside Paypal?

   We accept payments via 2checkout.com and Google Checkout. If you would like to use either method, please send us a message with a list of plugins you would like to purchase and method you would like to pay by.

8. Rating: -1

   

   What should I do after purchase?

   1) Register for an account at our store if you don't have one yet.
   2) Log in to your account.
   3) Click on "Register New Plugin" link under "Store" navigation menu (on the right side).
   4) Enter your plugin license key, and domain name where you will install the plugin (or simply follow instruction on that page)
   5) After that, you should see list of all your purchased plugins under "My Account" page
   6) Click on the plugin that you want to download under "My Registered Products" section (on "My Account" page)
   7) On "Your Order : SocialEngine XXXX Plugin" page, you will see "Download Now" button. Click on it and save the file on your computer

License Agreement Answers

1. Rating: -1

   

   Is the license a one-time purchase or an annual agreement?

   The purchase of a plugin license is a one-time fee, and entitles you to the complete unencrypted source code for use on one domain.

2. Rating: -2

   

   Do I need more than one license if i'm installing plugin on several domains/subdomains?

   Yes, every installation of plugin requires a license. However, you are entitled to install it on your development or testing server provided it's not publicly accessible.

3. Rating: -1

   

   Can I resell your plugin which I have customized/modified heavily?

   No, you cannot resell or re-distribute Radcodes plugins in any way, regardless of how you customized or modified them.

Technical Questions

1. Rating: -4

   

   What is Radcodes - Core Library?

   All Radcodes plugins use this shared library, which provides core functions, classes etc.. for plugins to use in a uniform, control environment. You must install this prior to install any Radcodes plugins. It is recommended that you should always have the latest version of this library installed on your SocialEngine site. It's free!

2. Rating: +1

   

   What is Radcodes - ePayment Module?

   Just like Radcodes Core Library, ePayment Module is a special plugin that handles payment processing for various of Radcodes plugins (ex: Job Post, Badge, Directory etc..) which support accepting payment from your users. You do NOT need to install this module unless the installation instruction tell you otherwise. It's free!

3. Rating: +1

   

   Why do I get "An Error Has Occurred .. The profile you are looking for has been deleted or does not exist." after I click on a link of newly installed XYZ plugin?

   This usually happens when you use "Subdirectory URLs" for your URL setting, and you forgot to update your .htacess file. After you install the XYZ plugin, and you use "Subdirectory" (mod_rewrite) for your SE URL, you have to update your .htaccess by log in to your Admin, go to "URL Setting" and follow instruction on that page.

4. Rating: +0

   

   I could not upload photo / files, what's wrong?

   Plenty things could be wrong. Here are a few things you should check:
   1) Make sure you have set the permission (writable) for "uploads_XYZ" folder correctly.
   2) Check the "Global XYZ Setting" page, as well as "User Level :: XYZ Setting" page in your SE Admin area, make sure you have extensions and mime-types set correctly.
   3) Try to upload different files, with different size and/or extension. If you can, then the error probably has to do with your setting in #2, or the file you tried to upload previously is corrupted.

5. Rating: -1

   

   Why do I "An Error Has Occurred: The profile you are looking for has been deleted or does not exist." when I click on links after install plugin?

   It's very likely that you have enabled the SE "subdirectory" feature (ie mod_rewrite), and forgot to update your .htaccess file. All you have to do is go to your SE Admin :: URL Setting, and get the latest code for your .htaccess file.