Due to enormous emails that we get daily, these quick FAQ/Guide should help you solve some of the problems you may encounter, make sure you did all these before contacting us for Customer Service / Tech Support. This should save both of us plenty of time.

Presale Questions

1. Is the plugin's source code encrypted?
2. What are the requirements for plugins?
3. What is your refund policy?
4. Do you allow exchange for purchased plugins?
5. How soon will I receive my download information after purchasing?
6. Is there a discount for purchasing multiple licenses of the same plugin?
7. Do you accept other payment methods beside Paypal?
8. How do I download my purchased plugins?

License Agreement Questions

1. Is the license a one-time purchase or an annual agreement?
2. Do I need more than one license if i'm installing plugin on several domains/subdomains?
3. Can I resell your plugin which I have customized/modified heavily?

Technical Questions

1. What is Radcodes - Core Library?
2. What is Radcodes - ePayment Module?
3. Why do I get "An Error Has Occurred .. The profile you are looking for has been deleted or does not exist." after I click on a link of newly installed XYZ plugin?
4. I could not upload photo / files, what's wrong?
5. Why do I "An Error Has Occurred: The profile you are looking for has been deleted or does not exist." when I click on links after install plugin?
6. Upload failed: Server returned HTTP-Status #404 or #403
7. Updated failed: Server returned HTTP-Status #302
8. Copy and paste (from Word/Website) is not working in my browser?
9. Why I can't upload image using [image] button found on HTML editor?
10. How do I get Yahoo API key for SEO / Sitemap plugin?
11. How do I fix "limit exceeded" when submit sitemap to Yahoo?
12. How can I increase upload file size to more than 2MB?

Presale Anwsers

1. Rating: +10

   

   Is the plugin's source code encrypted?

   Our source code is 100% unencrypted so you can make absolutely any changes you need for your site.

2. Rating: -1

   

   What are the requirements for plugins?

   In order to install and use our plugins, you will need SocialEngine script up and running on your website. There may be extra requirements for each particular plugins, please check the plugin product page for full details.

3. Rating: +1

   

   What is your refund policy?

   Due to the nature of our plugins with 100% fully unencrypted source code, we only provide refunds in the case that your purchased plugin cannot be properly installed on your server even when your site meets plugin's minimum requirements. This means that both you and the our staff are unable to install the plugin properly.

4. Rating: +0

   

   Do you allow exchange for purchased plugins?

   Due to the nature of our plugins with 100% fully unencrypted source code, we can only exchange them for you when you have not downloaded your purchased plugins or the plugins could not be installed on your site. In some extreme case, we do allow exchange, however this would be on case-by-case basis.

5. Rating: +2

   

   How soon will I receive my download information after purchasing?

   You will receive your license information and download instruction within 24 hours of your purchase - but usually much sooner. We manually process all orders to helps us prevent fraudulent orders.

6. Rating: +1

   

   Is there a discount for purchasing multiple licenses of the same plugin?

   We offer substantial discounts for purchasing multiple licenses of the same plugin. Please contact us for more details.

7. Rating: +0

   

   Do you accept other payment methods beside Paypal?

   We accept payments via 2checkout.com and Google Checkout. If you would like to use either method, please send us a message with a list of plugins you would like to purchase and method you would like to pay by.

8. Rating: +0

   

   How do I download my purchased plugins?

   After you order, an auto "Order Confirmation" email will be sent to your Paypal email address which contains license keys for your purchased plugins. Please check that email first, then follow these steps:

   1) Register for an account at our store if you don't have one yet. View screenshot
   2) Log in to your account. View screenshot
   3) On "My Account" page, click on "Register New Plugin" link under "Store" navigation menu on the right side. View screenshot
   4) Enter your plugin license key which was sent to your PayPal email address, and domain name where you will install the plugin. View screenshot
   5) After you registered your purchased plugins, you should be able to see them listed under "My Registered Products" section on "My Account" page. Click on the plugin name that you want to download. View screenshot
   6) On "Your Order : SocialEngine XXXX Plugin" page, you will see "Download Now" button. Click on it and save the file on your computer. View screenshot

License Agreement Answers

1. Rating: +1

   

   Is the license a one-time purchase or an annual agreement?

   The purchase of a plugin license is a one-time fee, and entitles you to the complete unencrypted source code for use on one domain.

2. Rating: -2

   

   Do I need more than one license if i'm installing plugin on several domains/subdomains?

   Yes, every installation of plugin requires a license. However, you are entitled to install it on your development or testing server provided it's not publicly accessible.

3. Rating: -2

   

   Can I resell your plugin which I have customized/modified heavily?

   No, you cannot resell or re-distribute Radcodes plugins in any way, regardless of how you customized or modified them.

Technical Questions

1. Rating: -1

   

   What is Radcodes - Core Library?

   All Radcodes plugins use this shared library, which provides core functions, classes etc.. for plugins to use in a uniform, control environment. You must install this prior to install any Radcodes plugins. It is recommended that you should always have the latest version of this library installed on your SocialEngine site. It's free!

2. Rating: +2

   

   What is Radcodes - ePayment Module?

   Just like Radcodes Core Library, ePayment Module is a special plugin that handles payment processing for various of Radcodes plugins (ex: Job Post, Badge, Directory etc..) which support accepting payment from your users. You do NOT need to install this module unless the installation instruction tell you otherwise. It's free!

3. Rating: +1

   

   Why do I get "An Error Has Occurred .. The profile you are looking for has been deleted or does not exist." after I click on a link of newly installed XYZ plugin?

   This usually happens when you use "Subdirectory URLs" for your URL setting, and you forgot to update your .htacess file. After you install the XYZ plugin, and you use "Subdirectory" (mod_rewrite) for your SE URL, you have to update your .htaccess by log in to your Admin, go to "URL Setting" and follow instruction on that page.

4. Rating: +0

   

   I could not upload photo / files, what's wrong?

   Plenty things could be wrong. Here are a few things you should check:
   1) Make sure you have set the permission (writable) for "uploads_XYZ" folder correctly.
   2) Check the "Global XYZ Setting" page, as well as "User Level :: XYZ Setting" page in your SE Admin area, make sure you have extensions and mime-types set correctly.
   3) Try to upload different files, with different size and/or extension. If you can, then the error probably has to do with your setting in #2, or the file you tried to upload previously is corrupted.

5. Rating: -2

   

   Why do I "An Error Has Occurred: The profile you are looking for has been deleted or does not exist." when I click on links after install plugin?

   It's very likely that you have enabled the SE "subdirectory" feature (ie mod_rewrite), and forgot to update your .htaccess file. All you have to do is go to your SE Admin :: URL Setting, and get the latest code for your .htaccess file.

6. Rating: +1

   

   Upload failed: Server returned HTTP-Status #404 or #403

   It is usually caused due to confliction of fancyupload with mod_security this will not work and will give you 406 and 403 errors.
   To fix this you need to put the following in your .htaccess file in end to disable mod_security:

   <IfModule mod_security.c>
   SecFilterEngine Off
   SecFilterScanPOST Off
   </IfModule>

7. Rating: +0

   

   Updated failed: Server returned HTTP-Status #302

   "One way around this problem is to upload the file directly to SocialEngine using an FTP client. Log into your website over FTP and locate the "/temporary/package/archives/" directory in your SocialEngine path. Upload the tar file to this directory, and set the permissions of the file to 777. Then, proceed to the Manage > Packages & Plugins page. SocialEngine should be able to detect the file and extract its contents, allowing you to proceed with the rest of the installation." (from http://www.socialengine.net/support/documentation/article?q=140)

8. Rating: +0

   

   Copy and paste (from Word/Website) is not working in my browser?

   Unfortunately, this is out-side scope of the support. The plugin use the built-in editor (TinyMCE) that come with SocialEngine. That could be a bug or limitation of the built-in editor when dealing with some particular browser's versions like Safari/Chrome etc.. (yours could be one of it). It could also be that you may have strict settings in your browser which prevent advanced paste from other external application to work with the editor. A quick search in Google (example "tinymce paste from word") would show that this problem does happen with others as well. So best bet is to wait for SocialEngine to update the editor in future (which may fix this issue).

   Also, if you are copy from Word doc, there is a special paste button (which has a little "W" icon on it), try to use it. The SE built-in editor just try it best to interpret the content that stored in your clip-note memory. Regardless of what happen, please understand that Word format is NOT the same has HTML code format. The result of conversion (whether it works or not) is greatly depend on the editor itself.

   Please note that the only fire sure copy and paste is PLAIN TEXT. Other copy and paste from various of different sources (such as Words or web page) may produce different / unexpected result.

9. Rating: +1

   

   Why I can't upload image using [image] button found on HTML editor?

   The image direct upload (see screenshot) from computer using [image] button on HTML editor requires official SE Album Photo plugin (NOT some 3rd party Album / Photo plugins). If you do not have SE Album plugin, the plugin would still work fine, except that the [image] button upload function will not supported.

10. Rating: +0

    

    How do I get Yahoo API key for SEO / Sitemap plugin?

    1) sign up for an account at
    https://developer.apps.yahoo.com
    2) log in, then go to My Projects
    3) Create a new project, see screen shot
    4) follow instruction on that page to get API key

11. Rating: +0

    

    How do I fix "limit exceeded" when submit sitemap to Yahoo?

    The error you get with Yahoo is usually what people would be getting because of Yahoo's IP threshold block which only allows a very limited number of submit per day per IP address, which can be shared on your hosting server, or IPS. Yahoo is trying to get people Pay to use this service to by-pass the block.

    You can always try to manually submit it here (Submit Site Feed, and enter your sitemap xml url)
    http://siteexplorer.search.yahoo.com/submit

12. Rating: +0

    

    How can I increase upload file size to more than 2MB?

    SocialEngine limits on upload file size are determined by your server's PHP settings. The default values for PHP will restrict you to a maximum 2 MB upload file size.

    The maximum file size that you can set based upon two PHP settings: 'post_max_size' and 'upload_max_filesize'. Depending on your host, changing these two PHP variables can be done in a number of places with the most likely being php.ini or .htaccess (depending on your hosting situation).

    For example, to increase the limit on uploaded files to 8 MB:
    Add the below to the relevant php.ini file (recommended, if you have access). Note that for some hosts this is a system-wide setting.
    upload_max_filesize = 8M
    post_max_size = 8M

    We strongly recommend you not to set value larger than 8MB. The bigger the file, the more chances that file would fail to upload due to connectivity, timeout, and the reliability of end-user connection. This has nothing to do with SocialEngine or plugins in general.